|
SilkGuard Basics What is SilkGuard? Exclusively designed for SilkAir passengers, SilkGuard Travel Protection provides you coverage for unexpected events like accidents, lost travel documents and delayed flights. This product is only available through silkair.com. This travel insurance product is underwritten by American Home Assurance Company, Singapore Branch (AHAC), an AIG Co. How can I buy SilkGuard? You can only purchase SilkGuard on silkair.com for Singapore-originating flights. Simply add travel insurance to your itinerary while you’re booking your flights online. Who can buy SilkGuard? SilkGuard is available to ALL passengers who are flying out of Singapore for trips no longer than 180 days. I'm only travelling one-way on SilkAir. Will I be able to purchase SilkGaurd? Yes, you can. One-way flights will be considered as a day-trip and you will be able to enjoy all SilkGuard benefits while you are in transit. How can I be eligible for the discounted travelling party rates? If your travelling party consists of 2 adults and at least one child (unlimited number, age as defined by SilkAir) you are eligible to receive discounted rates for your travelling party. If more than 2 adults are in the itinerary, your insurance policy will be rated on an individual basis. What benefits are offered by SilkGuard? SilkGuard offers these outstanding benefits* and features.
Learn More About SilkGuard When does my SilkGuard coverage begin and end? If you are travelling one-way, your coverage begins upon check-in for your departure flight from Singapore and ends upon your arrival to your SilkAir flight’s country of destination. If you are travelling round-trip, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to Singapore. If you are travelling on a multi-segment itinerary, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to your last country of destination. The Trip Cancellation benefit begins 30 days prior to your departure. If I get sick during my trip, will SilkGuard cover me for hospital and other related expenses? Yes! SilkGuard covers you for sickness-related medical expenses while you are overseas. To learn more about your medical expense benefit, please view the full terms and conditions of your policy. Can I continue my medical treatment after I return to Singapore? Yes, you can. If prior medical treatment has been sought overseas, you can continue medical treatment in Singapore upon your return - up to the limit specified in the policy or up to thirty days (30) days whichever is earlier. Can I add SilkGuard to my itinerary if I have a pre-existing medical condition? Yes. You can add SilkGuard to your itinerary even if you have a pre-existing condition. However, some benefits will not cover these pre-existing medical conditions. For more details, please view the full terms and conditions of your policy. Can I cancel my SilkAir flight booking for any reason and get a full refund of my air fare because of the Trip Cancellation Benefit in my SilkGuard policy? Your SilkGuard Policy's Trip Cancellation Benefit only covers the non-refundable portion of your SilkAir fare when you cancel your flight booking due to valid insurable reasons such as serious sickness or death in your family that would prohibit you from continuing with your trip. To learn more about this benefit, please view the full terms and conditions of your policy. After Purchasing Your SilkGuard Policy Where can I get the full Policy Wording of my SilkGuard policy? SilkGuard Policy Wording are available on this Web site. Click here to view or download your Policy Wording in PDF Format. What should I do if I did not receive my SilkGuard Confirmation? Don’t worry! You don’t need to bring a copy of your Insurance Confirmation on your trip. All you need is your Policy Number and our 24-Hour Emergency Assistance Number +65 6733 2552. If you would like to receive a copy of your SilkGuard Confirmation, please your request including your Full Name, Date of Purchase, Certificate Number (if available), Travel Dates and E-mail Address. You can also call our Customer Service Hotline at +65 6735 9339. The details of my SilkAir flight booking have changed. How should I go about changing the details of my SilkGuard policy? If you would like to make changes to your policy, please or call our Customer Service Hotline at +65 6735 9339. Please note that changes to your policy will only be entertained if there were changes made to your SilkAir flight booking.
Can I cancel my SilkGuard policy and receive a refund? Yes, you can cancel your policy and receive a full refund if the policy cancellation is (a) done in conjunction with the cancellation of your SilkAir flight booking; and (b) requested prior to your departure date. If you would like to cancel your policy, please or call our Customer Service Hotline at +65 6735 9339. Please note that you will be requested to present proof of SilkAir flight booking cancellation in order to proceed with your policy cancellation. Let SilkGuard Take Care of You What should I do if I fall ill or get into an accident abroad? Simply call our 24-hour Emergency Assistance hotline (+65 6733 2552) and we will ensure that you get the necessary assistance. Please don’t forget that you can call the hotline collect to avoid any charges. If you require hospital treatment, please make sure you keep original copies of your receipts when you return to Singapore to ensure easy processing of your refund. How do I file for a claim? To file a claim, you can download the Notice of Claim Form online and follow the simple instructions included in the document. For questions about your claim, you can always e-mail us or call our Customer Service Hotline at +65 6735 9339. Is there a cut off time for filing my claims? Yes, you have to notify AHAC of your claim no later than 30 days after the occurrence of the claimable event. How long does it take to process my claims? AHAC will process your claims within twelve (12) working days following the receipt of all necessary documents. |
 |
SilkGuard Travel Protection is underwritten by American Home Assurance Company, Singapore Branch (AHAC), an AIG Co. 2009 AIG. All rights reserved. | |