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Ticketing, Changes, Cancellation & Refund
Electronic Ticketing
With SilkAir electronic tickets (E-Tickets), you will not need to worry about forgetting or losing your ticket, as your ticket information is stored within a secured SilkAir system. This means that you will no longer have to collect paper tickets when you make a ticket purchase via any sales channels.

* We regret that SilkAir's online booking facility currently does not offer any redemption service. Please visit www.krisflyer.com to redeem your miles.

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Ticketing Changes
Having problems confirming your holiday destinations and need help with changing your itinerary or flight date? More details are provided in this section.
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Cancellation & Refund
A cancellation or refund fee may be levied in certain cases. Certain tickets are non-refundable. More details are provided in this section.
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General
For other ticketing matters, please click here. 
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