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Why do I see a blank page when I go to SilkAir.com to make a booking?
It could be a problem with your browser. You may wish to upgrade your browser to the latest version of Internet Explorer from the Microsoft website. If this still doesn't resolve the problem, you may wish to approach your Internet service provider or Internet technology support personnel with the information we have provided for further assistance. |
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| 2 |
What is a session timeout?
Once you begin making an Internet booking, there is a 10-minute time limit established for each page in the booking sequence. If you do not complete the page within the time limit, you will be required to start the booking process again. You may also want to check that you have enabled cookies in your browser. |
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| 3 |
I received a time-out error or a SilkAir error page. What should I do?
The Internet is a public network and is unstable or clogged-up from time to time. This often results in time-out errors from websites when the data is not transferred in the allowed time. SilkAir cannot control the rate of flow across the Internet or its stability. Please click the refresh button on your browser to re-establish the connection. If the page has expired, you are advised to re-enter the URL in the address field. If you were in the middle of payment when the error occurred, you can either attempt to retrieve your booking or call your local SilkAir or Singapore Airlines office for help. |
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| 4 |
How do I reach SilkAir's technical support?
If you persistently encounter difficulties accessing our site, do send us your enquiry from the 'Feedback & Enquiry' page and we will attempt to help. In some cases, assistance from your Internet Service Provider, PC vendor or network/LAN administrator may be required. |
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| 5 |
What is encryption? How is it used to protect my information?
Encryption is a method of scrambling your information to protect its security during transmission across the Internet. Encryption protects your information against disclosure to third parties. Our website employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technologies. All confidential online sessions between you and SilkAir are protected up to a 128-bit encryption level. |
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| 6 |
What does 128-bit encryption do for me?
128-bit encryption is a more secure standard for the protection of your information than the conventional 40-bit encryption included with the previous generation of browsers. It enhances the security of the information that is being transmitted between yourself and SilkAir's systems. |
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| 7 |
How can I tell whether my browser supports 128-bit encryption?
To test your browser's encryption level, follow the instructions below. If you do not have 128-bit encryption, you will need to upgrade your browser so that you can fully enjoy the benefits of our site.
If you are using Microsoft Internet Explorer 5.x or higher:
1. Select 'Help' from the Internet Explorer menu bar.
2. Select 'About Internet Explorer' from the drop-down menu.
3. The 'About Internet Explorer' dialog box will provide information on your browser version and encryption level. |
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| 8 |
How do I upgrade my browser and browser encryption?
Residents of the US and Canada have 128-bit installed as default on their browsers. Residents of other countries can now obtain a 128-bit upgrade from their browser vendor, usually at no charge. Step-by-step instructions for how to do this appear on your browser vendor's download page.
To upgrade your Microsoft Internet Explorer browser or browser encryption, visit the Microsoft website. |
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| 9 |
How do I activate Secure Socket Layer (SSL) Version 3.0?
If you are using Internet Explorer 5 or above:
1. Click on 'Tools: Internet Options'.
2. Select 'Advanced' Tab.
3. Scroll down to 'Security'.
4. Check 'Use SSL 3.0'.
5. Click on 'OK'.
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| 10 |
What are the system and browser requirements for the website?
We recommend the following requirements or a similarly configured machine to experience the full functionality of the website.
Windows users:
1. Windows 2000, Windows XP or later.
2. Internet Explorer 6. The latest version of the browser can be downloaded from the Microsoft website. |
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| 11 |
What display setting should I use for this website?
Our website is optimised for viewing at a screen resolution of 1152 x 864 pixels. |
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| 12 |
How do I check my browser version?
To check your version of Microsoft Internet Explorer:
1. Start your browser.
2. Select 'Help: About Internet Explorer' from the menu bar. |
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| 13 |
How do I activate Java and JavaScript?
For Internet Explorer version 5 or above:
1. Click 'Tools'.
2. Follow by 'Internet Options...'
3. Select the 'Security' Tab.
4. Click on 'Custom Level...' scroll down to 'Scripting' and ensure that 'Active scripting' and 'Allow paste operations via script' are both enabled.
5. Click on 'OK'. |
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| 14 |
How do I unblock Cookies?
For Internet Explorer version 5 or above:
1. Click 'Tools'.
2. Follow by 'Internet Options...'
3. Select the 'Privacy Tab'.
4. Verify the slider to see where it is. If it is at 'Block All Cookies', move it down to 'High' or 'Medium High'.
5. Alternatively you can click on 'Site...' button as shown above and then add 'silkair.com' as Always Allow in Per Site Privacy Actions.
6. Another alternative is to click on the 'Advanced...' button and set the 'Override automatic cookie handling' and 'Always allow session cookies' options. |
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