• Start your browser.
• Select 'Help: About Internet Explorer' from the menu bar.

To check your version of Mozilla Firefox:

• Start your browser.
• Select 'Help: About Mozilla FireFox' from the menu bar.

To check your version of Safari:

• Start your browser.
• Select 'Safari: About Safari' from the menu bar.

• Start your browser.
• Select 'Setting Sign': About Google Chrome from the menu bar.

Windows users:

• Windows 2000, Windows XP, Window Vista and Windows 7. 
• Internet Explorer 6, Internet Explorer 7 & Internet Explorer 8. The latest version of the bowser can be downloaded from the Microsoft website.
• Mozilla FireFox 3.
• Safari 3.
• Google Chrome 1.0

• Click 'Tools'.
• Followed by 'Internet Options...'
• Select the 'Security' Tab.
• Click on 'Custom Level...' scroll down to 'Scripting' and ensure that 'Active scripting' and 'Allow paste operations via script' are both enabled.
• Click on 'OK'.

For Mozilla Firefox 2 and above:

• Open the Tools Menu and choose option.
• Select 'Content'.
• Click on "Enable Java" & "Enable javascript.

For Safari:

• From Safari select Preferences.
• Under Security tick the check box to activate: Enable plug-ins, Enable java & Enable JavaScript.
• Close the window.

• Click on the 'Setting Sign'.
• Followed by 'Options...'
• Select 'Under the Hood' on the sidebar.
• Click on 'Content Settings' under Privacy.
• Under Javascript check on the radiobutton 'Allow all sites to run Javascript'.

• Click 'Tools'.
• Followed by 'Internet Options...'
• Select the 'Privacy Tab'.
• Verify the slider to see where it is. If it is at 'Block All Cookies'.
• Move it down to 'High' or 'Medium High'.
• Alternatively you can click on 'Site...' button as shown above and then add 'silkair.com' as Always Allow in Per Site Privacy Actions.
• Another alternative is to click on the 'Advanced...' button and set the 'Override automatic cookie handling'.
• and 'Always allow session cookies' options.

For Mozilla Firefox 2 and above:

• Open the Tools Menu and choose options.
• Select 'Privacy'.
• Select 'Cookies Tab'.
• Click on the check box 'Allow Sites to set Cookies'.
• Click 'OK'.

For Safari:

• From the Safari menu, click 'Preferences'.
• From the Security tab, under Accept Cookies, click to select Always.
• Click 'Close'

For Google Chrome:

• Click on the 'Setting Sign'.
• Followed by 'Options'.
• Select 'Under the Hood' on the sidebar.
• Click on 'Content Settings' under Privacy.
• Under cookies check on the radiobutton 'Allow local data to be set'.

• Click on 'Tools'
• Followed by 'Internet Options...'
• At Temporary Internet Files, click on 'Delete Cookies', click on 'OK' button
• At Temporary Internet Files, click on 'Delete Files', tick on 'delete all offline content', click on 'OK' button
• At History, click 'Clear History...'
• Click on 'OK' button
• Restart your Internet Explorer Browser and type in the URL www.silkair.com

For Mozilla FireFox 2 and above:

• Click on 'Tools' and choose 'Options'.
• Select the 'Advance' panel.
• Click on 'Network' tab.
• In the 'Offline Storage' section, click 'Clear Now'.
• Click 'OK' to close the Options window.

For Safari:

• Open'Safari' menu.
• Select 'Empty Cache'.
• Click 'Empty' when asked 'Are you sure you want to empty the cache'message box.
• Exit and re-launch the browser.

For Google Chrome:

• Click on the 'Setting Sign'.
• Followed by 'Options'.
• Select 'Under the Hood' on the sidebar.
• Click on 'Clear Browsing Data' under Privacy.
• Tick the box 'Empty the Cache'and click 'Clear Browsing Data' to proceed.
• Exit and re-launch the browser.

Please note that for security reason, please clear your cache after each transaction.