| 1 |
Can I make a booking on behalf of another person?
Third party bookings to all SilkAir destinations, except Kathmandu, can be made. During the online booking process, you will need to indicate that the paying party is not traveling. After the booking has been made, the paying party will be required to perform credit card verification at the SilkAir Town Office or at Singapore Changi Airport on the day of departure. The credit card holder must be physically present, along with his/her photo ID, the credit card that was used to make the booking, and the signed Letter of Indemnity (LOI). For departures from SilkAir destinations other than Singapore, credit card verification can only be done at the nearest SilkAir Town Office (* For departure from Siem Reap, LOI and credit card verification will be done at the airport office). On failure to comply to above LOI procedure, passengers on this booking will need to purchase a new set of tickets or be denied boarding.
If you are performing credit card verification at the Town Office, please do so at least 3 working days before the departure date. Please check the opening hours of the SilkAir Town Office before making your visit. |
 |
| 2 |
What is a letter of indemnity (L.O.I.)?
The Letter of Indemnity is a form for you to authorize payment for the booking made on behalf of a third party. This protects you by seeking your consent for the transaction, given that you are not part of the travelling party. |
|
| 3 |
Why am I required to sign a Letter of Indemnity (L.O.I.)?
The Letter of Indemnity is a necessary check to prevent misuse of your payment card from an unauthorized user, and to safeguard your interests. It is a document that formalises your acknowledgement of the travellers under your booking. The letter will prevent any abuse of your credit card, as it requires you as the owner of the payment card to be present to authenticate the transaction at the city ticket office or the airport. |
|
| 4 |
What happens if I do not submit the LOI?
If the LOI is not submitted, the passenger will not be allowed to check-in for his/her flight. |
|
| 5 |
Can I download the Letter of Indemnity (L.O.I.)?
You can click here to download the document. It is recommended that you complete the form and present it to our Customer Service Agent. |
|
 |
|
 |
|
 |
