| 1 |
At check-in, can I present a credit card that is different from the one I used when I did the Internet booking?
At check-in, we require our customers to show the same credit card they used during Internet booking. This is done in the interest of financial security for both the customer and the airline. |
 |
| 2 |
What should I do if I (the credit card holder) am unable to be physically present at the airport or town office to verify the LOI and my credit card for my third party bookings?
If you (the credit card holder) are not able to be physically present to sign the LOI or perform credit card verification at the airport or town office, the traveller will be asked to purchase a new set of SilkAir tickets on similar travel itinerary during check-in.
"SilkAir reserves the right to deny the ticket holder(s) from boarding if the above verification process is not carried out properly unless a new set of tickets is purchased."
|
|
| 3 |
What is a letter of indemnity (L.O.I.)?
The Letter of Indemnity is a form for you to authorize payment for the booking made on behalf of a third party. This protects you by seeking your consent for the transaction, given that you are not part of the travelling party. |
|
| 4 |
Why am I required to sign a Letter of Indemnity (L.O.I.)?
The Letter of Indemnity is a necessary check to prevent misuse of your payment card from an unauthorized user, and to safeguard your interests. It is a document that formalises your acknowledgement of the travellers under your booking. The letter will prevent any abuse of your credit card, as it requires you as the owner of the payment card to be present to authenticate the transaction at the city ticket office or the airport. |
|
| 5 |
What happens if I do not submit the LOI?
If the LOI is not submitted, the passenger will not be allowed to check-in for his/her flight. |
|
| 6 |
Can I download the Letter of Indemnity (L.O.I.)?
You can click here to download the document. It is recommended that you complete the form and present it to our Customer Service Agent |
|
| 7 |
What happens if the person(s) I have purchased the tickets for, does not travel?
Please call or write in to inform us. If the purchased tickets are eligible for refund, we will credit back the refund amount to the credit card that was used for the purchase. You will still be liable for cancellation fees and/or any related charges for the ticket. The refund process may take 4-6 weeks. |
|
| 8 |
What should I do if I lose the credit card used to purchase my ticket and this is needed for check-in?
Please contact your nearest SilkAir Town Office or write-in to us from the Feedback & Enquiry page and select category "Ticketing & Refund" and notify us. Please notify the airline at least 5 days before your departure. SilkAir may require the credit card holder to provide the relevant document proof for purpose of verification. |
|
| 9 |
What should I do if my bank has issued me a new credit card to replace the one used to purchase my ticket?
Before you destroy the old credit card, please bring your credit card to the nearest SilkAir Town Office to have it verified. You will then no longer be required to present your credit card during check-in. |
|
| 10 |
What should I do if my credit card expires before I commence my travel?
Before your credit card expires, please bring your credit card to the nearest SilkAir Town Office to have it verified. You will then no longer be required to present your credit card during check-in. |
|
| 11 |
What is a virtual or single-use credit card?
It is a single-use credit card number. It's also called a virtual number. This is a temporary number (assigned to your account) that's good for a limited number of purchases - maybe one or a few more - and after that, it's invalid. Thus, if that number gets into a thief's hands, it won't do him any good. |
|
| 12 |
Why can’t I book the ticket with a virtual or single-use credit card?
The credit card used for this purchase will need to be presented upon check-in. Hence, virtual or single-use credit card will not be allowed. |
|
