AGREEMENT BETWEEN CUSTOMER AND SILKAIR (S) PRIVATE LIMITED

1. FORMATION OF AGREEMENT
 
1.1 The SilkAir Online booking facility ("the booking facility") is owned and operated by SilkAir (S) Private Limited ("SilkAir"). The booking facility is offered to you, the customer, on condition that you accept without variation the Conditions of Use herein. When you use the booking facility to make a reservation, you signify your agreement to these Conditions of Use and other terms, conditions, and notices. If this is not your intention and you disagree with these Conditions of Use, DO NOT USE the booking facility. You should get a print-out of these Conditions of Use for your records.
 
1.2 The information contained in the booking facility may change without notice. SilkAir does not warrant nor represent the accuracy or completeness of the booking facility or any of the data or information contained in the booking facility.
 
2. PERSONAL AND NON-COMMERCIAL USE LIMITATION

The booking facility is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the booking facility.
 
3 USE OF THE SILKAIR ONLINE BOOKING FACILITY
 
3.1 The SilkAir Online booking facility is solely to assist you in determining the availability of travel-related goods and services and to make legitimate reservations or purchases for yourself and those travelling with you. Abuse of the facility may result in, amongst other things, your being denied access to it.
 
3.2 Other terms and conditions will apply to your reservation and purchase of travel-related goods and services. You will abide by the applicable terms or conditions of purchase, including payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the booking facility.
 
3.3 You will use the SilkAir Online booking facility to make only legitimate reservations.

BOOKING RULES
 
4.1 You may make reservations for up to 9 passengers in Economy and 4 passengers in Business class.
 
4.2 Infants (under 2 years at the time of travel) cannot be booked through the SilkAir Online booking facility. Children (2 years and above to 12 years and below) must travel with an adult on the same reservation.
 
4.3 Reservations are subject to the applicable fare conditions and the seat vacancies in that fare group.
 
4.4 Once your booking is confirmed, your tickets are automatically processed. Therefore any cancellation or amendment made subsequently is subjected to administrative fees which you agree to bear in full.
 
4.5 Please note that the terms and conditions for changes to bookings and purchases will vary for each promotion, product and services. Please therefore refer to the terms and conditions for a specific promotion, product and service. Changes, at your request, may not be allowed or may require a minimum processing time of varying periods, subject to specific terms and conditions applicable to the type of product or service purchased and may be subject to administrative fees and price top-up which you agree to bear in full.
 
4.6 You will be issued Electronic Ticket for the booking made on silkair.com
 
4.7 You must pay at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa, MasterCard and American Express may be used for reservations. However, these credit card options are not available in every departure city.
 
4.8 For Electronic Ticket, you must present the credit card that was used to purchase the Electronic Ticket and your passport at check-in. If you fail to produce the purchasing credit card for verification, SilkAir reserves the right to deny the ticket holder(s) from boarding. 
 
4.9 The credit card holder must be in the traveling party.
 
4.10 Carriage and other services performed by SilkAir are subject to the SilkAir Conditions of Contract and Notices and General Conditions of Carriage. By making a reservation through the SilkAir Online booking facility, you agree to be bound by the SilkAir Conditions of Contract and Notices and General Conditions of Carriage. These documents are available in the SilkAir Web Site.

SUGGESTIONS, COMMENTS AND FEEDBACK

If you respond to an SilkAir published document with information including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such SilkAir document, such information will be deemed to be non-confidential and SilkAir will have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others without limitation.

Any communications you send to this Website or otherwise to SilkAir by electronic mail are on a non-confidential basis, and SilkAir may reproduce, publish or otherwise use them in any way for any purpose. SilkAir may use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing of goods and/or services.

Further, SilkAir may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including developing and marketing services incorporating such information.

LINKS TO OTHER SITES

This Website contains links to other Websites which are not maintained by SilkAir. Similarly, other Websites may contain links to this Website. SilkAir is not responsible for the contents of those Websites and will not be liable for any loss, damages or injury arising from the contents of those Websites. Any links to other Websites are provided as a convenience to you as a user of this Website, and does not imply the endorsement of SilkAir of the linked Websites or association with their operators. SilkAir disclaims all responsibility and liability for the use of linked Websites, which you access and use at your own risk.

Any third party that wishes to establish links to this Website should notify SilkAir of their intention prior to doing so. SilkAir may deny permission for any such links to this Website. If however SilkAir gives its permission for any such links, SilkAir is not under any obligation to establish reciprocal links with the third party.

APPLICABLE LAW AND JURISDICTION

The law applicable to these Conditions of Use of Website is the law of the Republic of Singapore and the courts of the Republic of Singapore will have exclusive jurisdiction in case of any dispute.

5 TRAVEL REQUIREMENTS
 
5.1 You may require a visa for travel to some destinations. It is your responsibility to obtain this visa. You must have a valid passport for the duration of your trip and the expiry date must be acceptable in all the countries you enter. More information on passport and visa requirements is available at the embassy of the country or countries you will be travelling to, and the local SilkAir office.
 
5.2 Fares may not include all airport and passenger taxes which must be paid by each passenger. Such information may be quoted with the fare, and included in the total due.
 
5.3 Some airports have passenger service charges which will be paid by the passenger at the airport. Information on these charges is not given in this Web Site.
 
5.4 Certain taxes, fees and passenger service charges, which are incorporated into your ticket and collected at the time of ticket issuance, are refundable in the event your ticket is not utilised. Please approach your local SilkAir office to obtain the refund. 

6 NO UNLAWFUL OR PROHIBITED USE
 
6.1 You will not use this Web Site for any purpose that is unlawful or prohibited by these Conditions of Use. You will not use the SilkAir Online booking facility to make any speculative, false or fraudulent reservation.
 
6.2 You must not:
(a) resell the service of the SilkAir Online booking facility; or
(b) use the SilkAir Online booking facility for any activity which breaches any law; or
(c) use the SilkAir Online booking facility in a way which interferes with its availability for other users; or
(d) use other means to transact or obtain information if you are unable to use the SilkAir Online booking facility. 

If SilkAir (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, SilkAir reserves its right to cancel your booking without giving you a reason and/or without further reference to you.

7 RESTRICTIONS ON USE

SilkAir and its licensors retain all rights (including trademark, copyright and patent rights) with respect to all software and underlying information and material available through the SilkAir Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the SilkAir Online booking facility except with the written permission of SilkAir and in full compliance with all Singapore and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the SilkAir Online booking facility unless such downloading occurs in the course of using the SilkAir Online booking facility in accordance with the written instructions of SilkAir.
 
8 AGE AND RESPONSIBILITY

You represent that you are of legal age to use the booking facility in accordance with these Conditions of Use and to create binding legal obligations for any liability you may incur as a result of the use of this Web Site. You are financially responsible for all uses of this Web Site by yourself and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.
 
9 DISCLAIMER

The SilkAir Online booking facility is provided "as is" and you assume total risk and responsibility for your use of the booking facility and the global computer network including the submission of any personal or business information. To the maximum extent permitted by law, SilkAir specifically disclaims and you waive all warranties, express or implied, in respect of the booking facility including merchantability, fitness for a particular purpose, non-infringement of intellectual property or other proprietary rights or compatibility between the SilkAir Online booking facility and any software or hardware, and Year 2000 compliance.
 
10 NO REPRESENTATION

SilkAir does not warrant or represent that your access to the SilkAir Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the SilkAir Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.

11 LIMITATION OF LIABILITY

To the maximum extent permitted by law, SilkAir is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental or consequential (including lost profits or other special damages) which arises out of or is in any way connected with any of the following items:
(a) access or use of the SilkAir Online booking facility;
(b) data, information or material contained in the SilkAir Online booking facility including the use of such data, information or material to check prices and availability or for reservations, ticketing or any other use;
(c) submission of any personal or business information, including bank and credit card details;
(d) unavailability of the SilkAir Online booking facility to you in whole or in part or any failure or delay in any way connected with the use of the booking facility because of the global computer network, ancillary equipment, the systems of SilkAir systems or technology or any other circumstances, including the use of or inability to use the SilkAir Online booking facility to check prices and availability or for reservations, ticketing or any other use;
(e) the performance or non-performance by SilkAir or the failure of any function or service associated with the SilkAir Online booking facility, in whole or in part;
(f) any unauthorised access or breach of security into the SilkAir Online booking facility through the global computer network; and
(g) any booking or reservation made through the SilkAir Online booking facility that has not registered or is delayed or is in error.
If SilkAir is found liable for any loss or damage which arises out of or is in any way connected with any accessing or use of the SilkAir Online booking facility then the liability of SilkAir will in no event exceed, in the aggregate, any subscription fee and/or service charge for accessing the SilkAir Online booking facility.
 
12 CANCELLATION OR SUSPENSION OF SERVICE

SilkAir may cancel or suspend your use of the SilkAir Online booking facility at any time without notice if SilkAir suspects that the booking facility or your User ID/KrisFlyer Number and PIN is being used, or may be used:
(a) by persons that have not been authorised by you; or
(b) in breach of these Conditions of Use; or
(c) in a manner that may cause loss to you or SilkAir. SilkAir may, at any time and at its sole discretion and without cause or notice, terminate or restrict your access to the SilkAir Online booking facility or refuse to give effect to any reservation you request through the booking facility without giving any reason or notice to you.
 
13 SECURITY

SilkAir will take all reasonable measures to ensure that information you transmit to SilkAir using the SilkAir Online booking facility will remain confidential and protected from unauthorised access but SilkAir does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.
 
14 JURISDICTION

This Agreement is governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

 

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