If your journey involves an ultimate destination or stop in a country other than the country of departure, international treaties known as the Warsaw Convention and the Montreal Convention may be applicable. These Conventions govern and in some cases limit the liability of carriers for death of or personal injury to passengers, and in respect of loss of or damage to baggage. See also notices headed "Advice to International Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations".

CONDITIONS OF CONTRACT

1 As used in this contract "ticket" means this passenger ticket and baggage check, or this itinerary/receipt if applicable, in the case of an electronic ticket, of which these conditions and the notices form part, "carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry you or your baggage under this ticket or perform any other service incidental to such air carriage, "electronic ticket" means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document, "you" means the passenger travelling pursuant to this ticket, and "we" or "us" means SilkAir (Singapore) Private Limited, its officers, directors, employees, servants, or representatives, "WARSAW CONVENTION" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, 28th September 1955, whichever may be applicable, "MONTREAL CONVENTION" means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal, 28 May 1999.
 
2 Carriage hereunder is subject to the rules and limitations elating to liability established by the Warsaw Convention or Montreal Convention unless such carriage is not "international carriage" as defined by the Conventions.
 
3 To the extent not in conflict with the foregoing, your carriage and other services performed by us or any other carrier are subject to:
(i) provisions contained in this ticket;
(ii) applicable laws and international conventions;
(iii) applicable tariffs;
(iv) our Conditions of Carriage or those of any other carrier which carries you in the course of the transportation provided for in this ticket, and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
 
 
4 Our name and that of any other carrier on which you may travel, may be abbreviated in the ticket, the full name and abbreviation being set forth in our tariffs, conditions of carriage, regulations or timetables, or those of other carriers on which you may travel. Our address or that of another carrier which carries you in the course of this transportation shall be the airport of departure shown opposite the first abbreviation of the carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in our timetables or those of any other carrier which carries you in the course of this transportation as scheduled stopping places on your route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
 
5 An air carrier issuing a ticket for carriage on another air carrier does so only as its agent, except where the issuing carrier's designator code appears on the ticket in which case the carrier issuing the ticket will be considered to be the carrier.
 
6 Any exclusion or limitation of liability in our favour, or in favour of any other carrier on which you may travel pursuant to this ticket, shall apply to and be for the benefit of our agents, employees and representatives, or those of such other carrier, and will also apply to and be for the benefit of any person whose aircraft is used by us or such other carrier for carriage and such person's agents, employees and representatives.
 
7 Checked baggage will be delivered to the bearer of the baggage check. If your baggage is damaged while being carried in international transportation, you must complain in writing to us or the carrier on which the damage occurs forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered to you.
 
8 This ticket is good for carriage for one year from date of issue except as otherwise provided in this ticket, our or any other carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder may be changed by us or by any other carrier on which you are scheduled to travel prior to the commencement of your carriage. We or any other carrier on which you may travel may refuse transportation to you if the applicable fare has not been paid. Unless otherwise prohibited by local legislation, we or any other carrier will honour flight/electronic coupons only in sequence from the place of departure shown on the ticket.
 
9 We undertake to use our best efforts to carry you and your baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. We or any other carrier on which you may travel may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Neither we nor any other carrier on which you may travel shall assume any responsibility for your connections on SilkAir or any other carrier.
 
10 You are solely responsible for complying with all Government travel requirements and shall present all exit, entry and other required documents. You shall arrive at the airport by the time fixed by us or by any other carrier on which you may travel, or, if no time is fixed, early enough to complete departure formalities.
 
11 None of our agents, employees or representatives, nor those of any other carrier on which you may travel, has the authority to alter, modify or waive any provision contained in this ticket and Conditions of Contract or the carrier's Conditions of Carriage.

ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of treaties known as the Warsaw Convention and the Montreal Convention may be applicable to the entire journey, including any portion thereof entirely within a country.

A. Where your journey involves travel by a carrier which has not waived the Warsaw Convention limits for death or bodily injury and the defence that they have taken all necessary measures to avoid damage for the first 100,000 Special Drawing Rights (SDR) of any such claim, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of such carriers for death of or personal injury to passengers is limited in most cases to proven damages not to exceed (i) US$75,000.00 per passenger in the case of journeys to, from or with an agreed stopping place in the United States of America, and that this liability up to such limit shall not depend on negligence on the part of the carrier, and (ii) US$10,000.00 or US$20,000.00 in the case of journeys not to from, or having an agreed stopping place in, the United States of America. The names of carriers party to such special contracts are available at all ticket offices of such carriers and may be examined on request.

With respect to carriage in which SilkAir (Singapore) Private Limited (SilkAir) is the designated or actual carrier, we have waived the applicable liability limit for recoverable compensatory damages in respect of death or bodily injury under the Warsaw Convention. In addition, we have waived the defence available under Article 20 of the Warsaw Convention with respect to any portion of such claim, which does not exceed 100,000 SDR. Except for the above, we reserve the right to rely on any and all defences available under the Warsaw Convention and applicable law. Please refer to our General Conditions of Carriage for Passengers and Baggage or tariffs for a complete text of all provisions applicable.

For most international travel (including domestic portions of international journeys) the liability limit is approximately US$9.07 per pound (US$20.00 per kilo) for checked baggage and US$400.00 per passenger for unchecked baggage. For travel wholly between U.S. points, federal rules require any limit on an airline's baggage liability to be at least US$2,800.00 per passenger.

Note: The limits of liability of US$75,000.00 above are inclusive of legal fees and costs, except that in case of a claim brought in a state where provision is made for the separate award of legal fees and costs, the limit shall be the sum of US$58,000.00 exclusive of legal fees and costs.

B. Where the Montreal Convention applies, the limits of liability are as follows:

There are no financial limits for death or bodily injury. For damages up to 100,000 SDR, the carrier cannot contest claims for compensation. Above that amount, the carrier can defend itself against a claim by proving it was not negligent or otherwise at fault. SilkAir may make an advance payment to meet immediate economic needs of the person entitled to claim compensation;

In the case of destruction, loss of, or damage or delay to baggage, 1,000 SDR. If the value of your baggage is greater than this limit, you should inform SilkAir at check-in or ensure that it is fully insured prior to travel; and

In the case of delay to your journey, 4,150 SDR.

C. You should be able to obtain additional protection by purchasing insurance from a private company. Such insurance is not generally affected by any limitation on our or any other carrier's liability under either the Warsaw or Montreal Conventions or any special contracts of carriage. For further information, please consult your airline or insurance company representative.

NOTICE OF BAGGAGE LIABILITY LIMITATIONS

Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Excess valuation may be declared on certain types of articles. We shall not be liable for any baggage, which is improperly or inadequately packed. We (and other carriers on which you may travel) assume no liability for fragile, valuable or perishable articles.

Scratches, nicks or dirt may appear despite care and handling by us. We do not assume any liability for normal wear and tear to baggage, which includes damage to or loss of protruding parts of the baggage, including, by way of example, straps, pockets, pull handles, hangar hooks, wheels or other items attached to the baggage.

Further information may be obtained from the carrier.

BAGGAGE ALLOWANCE

Your cabin baggage may be weighed and measured and if necessary, charged for in accordance with valid tariffs. All airline members of the International Air Transport Association (IATA) have agreed to observe the following baggage regulations. You may carry on board the articles listed below free of charge over and above your free baggage allowance:

• A lady's handbag, pocket book or purse, which is appropriate to normal travelling dress and is not being used as a container for the transportation of articles which would otherwise be regarded as baggage.
• An overcoat
• An umbrella or walking stick
• A laptop or notebook computer
• A small camera
• A reasonable amount of reading material for the flight
• Infant's food for consumption in flight and infant's carrying basket
• A fully collapsible wheelchair and/or a pair of crutches and/or other prosthetic devices for the passenger's use provided the passenger is dependent upon them
• Infant's carrying baskets and wheelchairs may be used until boarding the aircraft, then will be stowed in the aircraft hold
• Infant's stroller provided the infant is on board the aircraft

All other articles including overnight bags, briefcases, typewriters, ladies' vanity cases, large size cameras, etc., taken into the cabin as hand luggage are subject to the following conditions:

Business Class - 2 cabin bags (2 pieces) not exceeding 7 kgs (15 lbs) each. The combined sum of the three dimensions (length + breadth + height) of each bag must not exceed 115 linear cm (45 linear ins).

Economy Class - 1 cabin bag (1 piece) not exceeding 7 kgs (15 lbs). The total measurement must not exceed 115 linear cm (45 linear ins).

We, and any other carrier on which you may travel, retain the sole discretion to determine, for purposes of your safety or the safety or comfort of other passengers, whether any item of your baggage will be permitted in the cabin or carried as checked baggage.

RESTRICTED AND DANGEROUS ARTICLES IN BAGGAGE

For safety reasons, dangerous goods as defined in the IATA Dangerous Goods Regulations such as those listed below shall not be carried as, within, or, as part of your baggage:

• Briefcases and attache cases with installed alarm or pyrotechnic devices.
• Explosives, munitions, fireworks, flares, firearms, handguns or any other weapons.
• Gases (flammable, non-flammable and poisonous) such as camping gas.
• Flammable liquids such as lighter or heating fuels.
• Flammable solids, such as matches and articles which are easily ignited; substances liable to spontaneous combustion; substances which emit flammable gases on contact with water.
• Oxidising substances (such as bleaching powder and peroxides).
• Poisonous (toxic) and infectious substances.
• Radioactive materials.
• Corrosives (such as mercury, acids, alkalis and wet cell batteries).
• Magnetised materials and miscellaneous dangerous goods as listed in the IATA Dangerous Goods Regulations.

Medicinal and toilet articles in small quantities which are necessary or appropriate for your use during the journey, such as hair sprays, perfumes and medicines containing alcohol, may be carried without prior approval.

Please note: Liquids, aerosols and gels will only be allowed in cabin baggage if they are kept in containers with volumes of not more than 100 ml each.

GENERAL INFORMATION

Remember to lock your baggage to prevent it from falling open and to help prevent pilferage of its contents. We, and the other carriers on which you may travel, are not liable for loss, damage to or delay in the delivery of fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers, securities and other valuables, business documents, passports and other identification documents, samples, medicines or drugs which are included in your checked and carry-on baggage, whether with or without our knowledge.

DENIED BOARDING

1 DUE TO LATE CHECK-IN
Even if you hold a confirmed reservation, you may be denied boarding and your seat may be given to other passengers if you do not check-in for your flight by the check-in deadline. The check-in deadlines for SilkAir flights are different at each airport and information regarding the check-in deadlines can be found at our web-site or our local reservations or airport offices.
 
2 DUE TO OVERBOOKING
In order to minimize the effect of "No Shows", and to permit seats to be used by passengers who otherwise would not be able to travel on a chosen flight, SilkAir and other carriers on which you may fly may overbook flights. While carriers make every effort to provide seats for which passengers hold confirmed reservations, seat availability is not absolutely guaranteed. In those countries where denied boarding compensation regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who are denied boarding because of seat non-availability caused by overbooking. Details of these plans are available at the offices of the carriers.

IDENTIFICATION OF PASSENGERS

You may be required to produce appropriate identification before you are allowed to board our flight or that of any other carrier.

IMPORTANT - CHANGE OF ITINERARY

We do not require our passengers to reconfirm their onward or return journey on our services unless we advise you otherwise. However, please contact your agent or our reservations/ticketing office if you wish to change your travel plans or if you are unable to travel as booked. Failure to do so will result in the cancellation of other bookings in your itinerary.

IMPORTANT NOTICE REGARDING UNAUTHORIZED TICKETS SILKAIR (SINGAPORE) PRIVATE LIMITED WILL NOT RECOGNISE

SilkAir (Singapore) Private Limited will not recognise for purposes of carriage any ticket purchased from or resold to any source other than SilkAir (Singapore) Private Limited or its authorized travel agents. Passengers should carefully examine their tickets, particularly the Conditions Of Contract and Notices contained therein.

COUPON SEQUENCE

Unless prohibited by local legislation, flight coupons are valid only if used in sequence. We are entitled at our sole option to refuse carriage or recomputed the fare if your flight coupons are not used in sequence.

REFUNDS

We reserve the right to make a refund only to the person named in the ticket or to the person who originally paid for the ticket, and to refuse a refund if any application for such refund is made later than 30 days after the expiry date of the ticket.

IMPORTANT - TAG YOUR BAG

For the purpose of easy identification, please label all baggage inside and outside with your name and address. Name labels are available from SilkAir and at all check-in counters.

RIGHT TO REFUSE CARRIAGE

We, or any other carrier on which you are scheduled to travel, may refuse to carry you and/or your baggage, or may remove you and/or your baggage from a flight, if this is determined to be necessary or appropriate for safety reasons, or for the comfort and convenience of passengers. You or any other passenger will also be refused carriage, or removed from a flight, if your or their behaviour is such as to threaten safety, good order, or discipline on board the aircraft, or to cause discomfort, inconvenience, or annoyance to passengers or crew members.

NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES

The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes, fees and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX" box(es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.

PASSENGER DATA

We have a privacy policy for passenger/customer data (please refer to www.silkair.com); however please note that government regulations may require that we provide information on or permit access to passenger/customer data.

Summary of SilkAir’s liabilities to SilkAir customers travelling to/from EU

Air carrier liability for Passengers and Their Baggage

This information summarises the liability rules applied by SilkAir (Singapore) Pte Ltd (“SilkAir”) as required by Community legislation.

1.     The Montreal Convention or the Warsaw Convention may be applicable to your journey and these Conventions govern and may limit the liability of SilkAir for death or bodily injury for, loss of or damage to baggage, and for delay.

2.     Where the Montreal Convention applies, the limits of liability are as follows:

2.1   There are no financial limits for death or bodily injury and SilkAir may make an advance payment to meet immediate economic needs of the person entitled to claim compensation.

2.2   In the case of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights (approximately EUR 1,230) and, if the value of your baggage is greater than this limit, you should inform SilkAir at check-in or ensure that it is fully insured prior to travel; and

2.3   In the case of delay to your journey, 4,150 Special Drawing Rights (approximately EUR 5,100).

3.      Where the Warsaw Convention applied, the limits of liability are as follows:

3.1   16,600 Special Drawing Rights (approximately EUR20,000) for death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR10,000) if only the Warsaw Convention applies. SilkAir has voluntarily waived its limits.

3.2   17 Special Drawing Rights (approximately EUR 20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400) for unchecked baggage and, if the value of your baggage is greater than this limit, you should inform SilkAir at check-in or ensure that it is fully insured prior to travel; and

3.3   SilkAir may also be liable for damage occasioned by delay.

Further information may be obtained from SilkAir’s offices as to which Convention and/or liability limits apply to your journey, and if your journey involves carriage by different carriers, you should contact each of them for information on the limits of liability applicable to them.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying a supplementary fee, or by purchasing additional insurance.

If the air carrier actually performing the flight is not the same as the contracting air carrier, you have the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Disclaimer: This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between SilkAir and you. No representation is made to SilkAir as to the accuracy of the contents of this notice.

SEVERANCE CLAUSE

If any provision of these Conditions of Carriage or Carrier's Regulations shall be held to be invalid, illegal or unenforceable, the remaining provisions of these Conditions of Carriage or Carrier's Regulations not affected by such invalidity illegality or unenforceability shall remain in force and effect and such invalid, illegal or unenforceable term or provision shall be deemed not to be part of these Conditions of Carriage or Carrier's Regulations.

EU Regulation regarding informing passengers of the identity of the air carrier

Regulation (EC) No.2111/2005 establishes a list of air carriers which are subject to an operating ban within the European Community. SilkAir is required under this regulation to publish the existence of this list on its website. The European Commission maintains and publishes the detailed list of carriers subject to an operating ban on the European Union Transport website.

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