Travel Insurance by Chartis | Frequently Asked Questions

Frequently Asked Questions

Travel Insurance by Chartis Basics

What is Travel Insurance by Chartis?
Exclusively designed for SilkAir passengers, Travel Insurance by Chartis provides you coverage for unexpected events like accidents, lost travel documents and delayed flights. This product is only available through silkair.com.

This travel insurance product is underwritten by Chartis Singapore Insurance Pte. Ltd.

How can I buy Travel Insurance by Chartis?
You can only purchase travel insurance on silkair.com for Singapore-originating flights. Simply add travel insurance to your itinerary while you’re booking your flights online.

Who can buy Travel Insurance by Chartis?
Travel insurance is available to ALL passengers who are flying out of Singapore for trips no longer than 180 days.

I'm only travelling one-way on SilkAir. Will I be able to purchase travel insurance?
Yes, you can. One-way flights will be considered as a day-trip and you will be able to enjoy all benefits while you are in transit.

How can I be eligible for the discounted travelling party rates?
If your travelling party consists of 2 adults and at least one child (unlimited number, age as defined by SilkAir) you are eligible to receive discounted rates for your travelling party. If more than 2 adults are in the itinerary, your insurance policy will be rated on an individual basis.

What benefits are offered?
We offer these outstanding benefits* and features.
*All of the following benefits are subject to the full terms and conditions of your Travel Insurance by Chartis Policy.

	Emergency Medical Expense Benefit Covers medical bills of up to S$100,000 if you get sick or encounter an accident while travelling abroad.

	Overseas Hospital Income Provides you cash payments of S$200 per day if you are confined in a hospital overseas.

	Evacuation & Repatriation Benefits Helps you get back home to your loved ones in case something happens to you on your trip.

	Compassionate Visit Helps pay to have a loved one visit you if you are confined in a hospital overseas for an extended period.

	Treatment by Physician Covers up to S$300 if you prefer to pursue treatment by a qualified physician.

	Personal Accident Benefit Provides a lump sum cash payment if you suffer a fatal accident or a permanent disability due to an accident during your trip.

	Travel Delay Covers you for rescheduled SilkAir flights by compensating you financially for the time you spend on waiting.

	Travel Cancellation & Curtailment Covers the non-refundable SilkAir ticket fare if you have to cancel or cut your trip short because of insurable reasons such as death in the family or serious injury.

	Travel Misconnection New! Covers expenses incurred as a result of misconnection of conveyance whilst overseas for at least 6 consecutive hours

	Flight Diversion New! Pays $100 for each full 6 consecutive hours if your flight has been diverted to another destination whilst overseas due to adverse weather conditions

	Baggage & Personal Effects Covers the loss of, or damage to, your luggage while you are travelling.

	Loss of Travel Documents Improved! Reimburses you for the cost of replacing your passport, visa or SilkAir flight ticket.

	Baggage Delay Improved! Compensates you financially for the inconvenience of waiting for your delayed baggage (so you can purchase your necessities while abroad or upon your return to Singapore).

	Personal Liability Covers you for legal liability to a third party due to negligence while travelling abroad (under the Round-trip Plan).

	Golf Advantage Improved! Covers damage or loss of golfing equipment. It will also cover your entertainment expenses if you sink a hole-in-one.

	24-Hour Emergency Medical Assistance Provides you round-the-clock assistance for medical emergencies. This service is provided by Travel Guard.

	Automatic Extension of Policy Period New! Automatically extend for up to 30 days from the date of expiry without payment of additional premium if you are under hospital confinement or quarantine whilst overseas

Learn More About Travel Insurance by Chartis

When does coverage begin and end?
If you are travelling one-way, your coverage begins upon check-in for your departure flight from Singapore and ends upon your arrival to your SilkAir flight’s country of destination.

If you are travelling round-trip, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to Singapore.

If you are travelling on a multi-segment itinerary, your coverage begins upon check-in for your departure flight from Singapore and ends upon the arrival of your return flight to your last country of destination.

The Travel Cancellation benefit begins 30 days prior to your departure.

If I get sick during my trip, will I be covered for hospital and other related expenses?
Yes! You'll be covered for sickness-related medical expenses while you are overseas. To learn more about your medical expense benefit, please view the full terms and conditions of your policy.

Can I continue my medical treatment after I return to Singapore?
Yes, you can. If prior medical treatment has been sought overseas, you can continue medical treatment in Singapore upon your return - up to the limit specified in the policy or up to thirty (30) days whichever is earlier.

Can I add travel insurance to my itinerary if I have a pre-existing medical condition?
Yes. You can add travel insurance to your itinerary even if you have a pre-existing condition. However, some benefits will not cover these pre-existing medical conditions. For more details, please view the full terms and conditions of your policy.

Can I cancel my SilkAir flight booking for any reason and get a full refund of my air fare because of the Trip Cancellation Benefit in my policy?
Your policy's Trip Cancellation Benefit only covers the non-refundable portion of your SilkAir fare when you cancel your flight booking due to valid insurable reasons such as serious sickness or death in your family that would prohibit you from continuing with your trip. To learn more about this benefit, please view the full terms and conditions of your policy.

After Purchasing Your Policy

Where can I get the full Policy Wordings of my travel insurance policy?
Your Policy Wordings are available on this Web site. Click here to view or download your Policy Wordings in PDF Format.

What should I do if I did not receive my Insurance Confirmation?
Don’t worry! You don’t need to bring a copy of your Insurance Confirmation on your trip. All you need is your Policy Number and our 24-Hour Emergency Assistance Number +65 6733 2552.

If you would like to receive a copy of your Insurance Confirmation, please your request including your Full Name, Date of Purchase, Certificate Number (if available), Travel Dates and E-mail Address. You can also call our Customer Service Hotline at +65 6735 9339.

The details of my SilkAir flight booking have changed. How should I go about changing the details of my travel insurance policy?
If you would like to make changes to your policy, please or call our Customer Service Hotline at +65 6735 9339.

Please note that changes to your policy will only be entertained if there were changes made to your SilkAir flight booking.

	Before Departing from Singapore You can make changes to your policy in conjunction with any changes you make on your SilkAir flight booking before you depart from Singapore.

	After Departing from Singapore You’ll be able to extend your policy even after you’ve left Singapore. All other changes to your policy are prohibited.

Can I cancel my travel insurance policy and receive a refund?
Yes, you can cancel your policy and receive a full refund if the policy cancellation is (a) done in conjunction with the cancellation of your SilkAir flight booking; and (b) requested prior to your departure date.

If you would like to cancel your policy, please or call our Customer Service Hotline at +65 6735 9339. Please note that you will be requested to present proof of SilkAir flight booking cancellation in order to proceed with your policy cancellation.

Let Us Take Care of You

What should I do if I fall ill or get into an accident abroad?
Simply call our 24-hour Emergency Assistance hotline (+65 6733 2552) and we will ensure that you get the necessary assistance. Please don’t forget that you can call the hotline collect to avoid any charges.

If you require hospital treatment, please make sure you keep original copies of your receipts when you return to Singapore to ensure easy processing of your refund.

How do I file for a claim?
To file a claim, you can download the Notice of Claim Form online and follow the simple instructions included in the document. For questions about your claim, you can always e-mail us or call our Customer Service Hotline at +65 6735 9339.

Is there a cut off time for filing my claims?
Yes, you have to notify us of your claim no later than 30 days after the occurrence of the claimable event.

How long does it take to process my claims?
We will process your claims within twelve (12) working days following the receipt of all necessary documents.