Medical Conditions and Information
Generally, medical conditions should not inhibit you from flying. However, due to a cabin pressure equivalent to an atmospheric pressure at 5,000 to 7,000 feet altitude, special precautions are sometimes required.
If you have any specific medical questions or concerns, please consult your medical practitioner on your fitness to travel and bring sufficient medication for your trip. Do note that SilkAir will require medical clearance from a SilkAir appointed doctor when fitness to travel is in doubt.
You should also ensure that you keep your medication in your hand luggage (not in the checked-in luggage) and have a doctor's letter on hand outlining your condition and medication(s), in case you encounter difficulties overseas.
Valid certificates of inoculation and/or vaccination may be required in certain countries. This information may be obtained from the local health authorities in your departure city.
Passengers who are carrying syringes or hypodermic needles for medical reasons are required to have a prescription or a note from a physician to clear security checks.
As a guide, SilkAir will require medical clearance from a SilkAir appointed doctor when fitness to travel is in doubt, as evidenced by recent illness, hospitalization, injury, surgery, or instability.
Medical clearance is also required in cases that require special attention or use of special medical equipment onboard, e.g., use of a stretcher, supplementary oxygen tank, or similar type of medical equipment. The objectives of medical clearance are to provide safe, healthy travel and high levels of customer satisfaction. When in doubt, please consult your medical practitioner on fitness to travel.
If medical clearance is required, please print a copy of the SilkAir's Medical Information Form (MEDIF) and fax the completed form to the nearest SilkAir office. Alternatively, you can obtain the form from any SilkAir office.
Please note that there may be a delay in obtaining medical clearance if information provided is incomplete. Hence, it is advisable that you inform us of your travel plans early.
For flight safety reasons, SilkAir will only accept electrical/electronics medical equipment for carriage upon approval. This is to ensure that the equipment does not interfere with the aircraft’s navigation and communication systems. Crew may direct that it be turned off if it is suspected to cause interference to the aircraft's systems.
Please inform us at the time of booking if you are travelling with medical equipment and obtain the necessary medical clearance unless indicated otherwise.
SilkAir provides stretcher service (charges apply) on selected aircraft for individuals who must remain in a reclined position during the flight. There must be a qualified personnel accompanying all stretcher passengers. If supplementary oxygen is required together with the stretcher, please read the provision outlining their aircraft use below.
SilkAir is able to provide a Supplementary Oxygen Kit (SOK) (charges apply) onboard a flight, subject to regulations set by the respective countries.
We would require you to make the request for the services of Stretcher and Supplementary Oxygen(SOK) by contacting your local SilkAir office at least 72 working hours in advance. This is to allow us the time to seek medical clearance and prepare the equipment necessary for your safe travel.
An extra seat is required to strap the oxygen bottle next to the passenger. However, more than one seat may be required depending on the oxygen flow rate/mode and the flight time, which in turn determines the number of bottles to be uplifted. Charges apply for each extra seat used to place the SOK. For safety reasons, carriage of your own oxygen bottle is not allowed on our flights.
We would also require our passenger to provide a medical certificate from your physician indicating fitness to travel without requiring extraordinary medical assistance during the flight.
Please also note that the emergency exit row seats and aisle seats will not be available for your selection.
Wheelchair/Mobility Aids and Assistive Devices
Passengers requiring the use of wheelchairs (both manual and electric) or mobility aids (canes, crutches, walkers, mobility scooters etc.) are advised to make their travel plans in advance.
Carriage of assistive devices will not count towards the baggage limit for the passenger.
Please also note that the emergency exit row seats will not be available for your selection.
For our passengers who are travelling in a powered wheelchair with a wet cell battery, we would require you to give us at least 72 working hours of notice. In addition, you must arrive at the Departure Gate one hour prior to scheduled departure so that we may assess the stowage needs of your chair.
When travelling in a group of ten or more Customers who use wheelchairs, please provide at least 48 hours of advance notification so that we can better assist you and provide the necessary stowage space.
On the day of departure:
If you are using a battery-operated electric wheelchair or electric mobility aid, please check in early for your flight (approximately 2-3 hours before flight departure) to ensure timely stowage of your device.
You can check in your electric wheelchair during check-in. We will then provide you with a wheelchair and extend our meet-and-assist service to you.
If you require any assistance within the airport, please inform us during check-in. We will then extend our meet-and-assist service to you.