Silk Air

Privacy Policy

This is the SilkAir Private Limited (SILKAIR) Privacy Policy. SILKAIR collects, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customised experience with SILKAIR. The collection, use and disclosure of Customer Data enables SILKAIR to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines SILKAIR’s policy and responsibility in relation to the collection, use and disclosure of Customer Data. By continuing to use SILKAIR’s services, you signify that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in respect of SILKAIR’s collection, use and disclosure of your Customer Data. This Privacy Policy is divided into two Parts – A and B: Part A: General Customer Data privacy policy statement Part B: Privacy policy statement for Customer Data collected through SILKAIR’s website

Part A: General Customer Data Privacy Policy Statement

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1. Types of customer data

The types of Customer Data that SILKAIR collects depends on the circumstances of collection and on the nature of the service requested or transaction undertaken.

There are two broad categories of Customer Data that SILKAIR collects:

  • Personal Data, which includes but is not limited to -
    (i) personal information that links back to an individual e.g., name, gender, date of birth, passport or other personal identification numbers; images, photographs, videos, Closed Circuit Television (CCTV) footage, voice recordings;
    (ii) contact information e.g., address, phone number, email address;
    (iii) payment information e.g., credit or debit card information, including the name of cardholder, card number, billing address and expiry date;
    (iv) travel information e.g., flight information, dietary and seating or other service preferences;
    (v) health information e.g., medical records or requests;
    (vi) technical information e.g., IP address; and
  • Statistical Data e.g., number of passengers flown, hits to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that we can better understand SILKAIR customer profile and improve SILKAIR service offering.

For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data.

The provision of Customer Data (save for where the request for data is marked “optional” in the forms used to collect personal data) is obligatory in order for SILKAIR to carry out its services to you.

The failure to supply such Customer Data may result in (i) SILKAIR being unable to provide you with the services and/or products requested; (ii) SILKAIR being unable to update you on our latest products and/or launches; and/or (iii) your inability to enter or participate in contests, promotions or redemption activities organised by SILKAIR.

2. Purposes for collection, use and disclosure
3. Transfer of information overseas
4. Consent
5. Access
6. Retention
7. Accuracy
8. Security safeguards
9. Updates to the privacy policy
10. Contact us

Part B: Privacy Policy Statement For Customer Data Collection Through SilkAir's Website

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1. Security safeguards

SILKAIR takes the protection of your Customer Data collected on SILKAIR’s websites very seriously. All Customer Data collected through SILKAIR’s websites, is protected by a secure server. In addition, SSL (Secure Socket Layer) protects the transmission of data from the internet to our systems.

For example, when you transmit sensitive information such as credit card details through SILKAIR’s websites, such information will be encrypted before being dispatched over the internet.

To further strengthen the integrity of your internet transactions on our websites, SILKAIR also employs relevant software programs to monitor network traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage. If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies without notice to you.

SILKAIR has implemented a time stamp showing the time you have been on SILKAIR's website and the last time you logged out. If you detect any anormalies you should inform SILKAIR immediately (see Section 10 of Part A). SILKAIR has also provided a lock out feature in the event you fail to log in successfully after a number of attempts. Also, if you leave SILKAIR’s website idle for a period of time, we may give you a 'warning' dialogue box giving you the option to end your session.

2. Cookies
3. Clickstream data
4. Links to other websites
5. Minors
6. Google analytics